Tyler identified the implementation of IATA’s Fast Travel program and the easing of visa requirements as key factors to improve passenger experience in Vietnam.
“Every tourist that decides to take a holiday in a neighboring country because of Vietnam’s visa process is a lost economic opportunity. Easing visa requirements can boost tourism,” he said.
He encouraged Vietnam to implement the six Fast Travel initiatives, including self check-in, self-bag tagging, electronic document kiosks, flight rebooking, self-boarding and bag recovery. Read more