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Presentation of Mr. Luke Norris

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Nhà tài trợ

Nội dung sự kiện

– Xu hướng và những cập nhật mới nhất về thị trường logistic tại Việt Nam trong 4 năm tới, đặc biệt đối với ngành bán lẻ.

– Cách mạng Công nghiệp 4.0 với những bứt phá trong lĩnh vực trí tuệ nhân tạo với mạng lưới kết nối Internet vạn vật (IoT) và các công cụ hiện đại hóa sẽ giúp cho các doanh nghiệp SME ngành bán lẻ như thế nào?

– Tại sao SMEs ngành bán lẻ cần phải cải thiện hệ thống logistics và ứng dụng công nghệ trong việc phát triển doanh nghiệp (Chí phí logistics tăng cao, chất lượng đầu tư còn thấp, đề án quy hoạch chưa giải quyết triệt để các vấn đề dẫn đến việc phải áp dụng công nghệ để thay đổi. etc.)?

– SME có thể tận dụng xu hướng áp dụng công nghệ logistics như thế nào để tạo ra lợi thế cạnh tranh?

– UPS hỗ trợ doanh nghiệp vừa và nhỏ ngành bán lẻ tại Việt Nam trong việc nâng cao lợi thế cạnh tranh như thế nào?

Chương trình

08:15 Đăng ký & Đón Khách
08:45 Phát biểu Khai mạc từ UPS Vietnam
08:50 Phát biểu Khai mạc từ Đại diện AmCham
08:55 Tổng quan Thời đại Logistics 4.0
09:15 Tác động của Logistics 4.0 lên mảng bán lẻ

  • Cơ hội và thách thức cho các công ty bán lẻ và sản phẩm khách hàng tại châu Á
  • Logistic hiện đại thay đổi hành vi khách hàng tại châu Á như thế nào? (nghiên cứu Nhịp của Người mua hàng Online)
10:00 Nghỉ giữa giờ
10:10 Giới thiệu Phiên Thảo luận
10:15 Phiên Thảo luận
10:45 Hỏi đáp
11:00 Sự kiện kết thúc

Phí tham dự

Sự kiện mở cửa miễn phí.

Do số lượng chỗ có hạn, chúng tôi chỉ nhận tối đa 03 khách/công ty.

Đặt chỗ/hủy chỗ phải được thực hiện trong vòng 24 giờ trước sự kiện, và phải được thực hiện online, qua email, hoặc qua fax. Chúng tôi không nhận đặt chỗ/hủy chỗ qua điện thoại.

Diễn giả (Đang cập nhật)

Daryl Tay
Giám đốc Điều hành
UPS Việt Nam

Luke Norris
Giám đốc
UPS Vietnam

Paul Khoa
Phó Chủ tịch
Hiệp hội Doanh nghiệp Dịch vụ Logistics Việt Nam

Người Điều Phối

Hang Nguyen
Luật sư Đối tác
Baker McKenzie








Phiên Thảo Luận (Đang cập nhật)

John Nguyen
Giám đốc Chiến lược
DiCentral Vietnam







Event Description

Over the last few years, the impact of the impending “Industrial Revolution 4.0” has been mentioned frequently in Vietnamese media. The increasing pace of change in today’s globalized market and in emerging technology has had a significant on the way businesses operate. As more companies start to utilize IoT technologies, automate processes, and incorporate artificial intelligence into their everyday operations, some of the greatest impacts are being seen in the field of logistics. Modern logistics (AKA Logistics 4.0) offers new solutions for the supply chain and manufacturing processes of your business and can be a game changer in driving efficiency and accelerating growth.

This workshop, organized by UPS Vietnam – a pioneer in Smart Logistics sector, provides insights into how Vietnamese companies, especially SMEs, can embark upon a digital transformation journey of their supply chain management system by using smart, tailored logistics solutions. These workshops will be an opportunity to hear from industry leaders in logistics, retail, and high-tech, as well as network with your business peers, giving you opportunities to unlock the possibilities of this new technological era.

What you’ll get from the workshops:

✓  An understanding of Smart Logistics and modern supply chain management tools.

✓  A platform to interact with specialists and industry professionals from within the supply chain, hi-tech and retail industries.

✓  An introduction to UPS’s services, and an understanding of how UPS equips SMEs to face new challenges in the Logistics 4.0 era.

Topics to be covered:

✓  Where is the Vietnam logistics market headed in the next 4 years? An introduction to new approaches to logistics and supply chain management.

✓  What is Logistics 4.0? We’ll provide an overview of the future capabilities of smart logistics networks and the benefits that these new opportunities bring to retail and hi-tech SMEs.

✓  Is your logistics system equipped for the future? How retail and high-tech SMEs can improve their logistics systems and apply technology to grow their business.

✓  How can SMEs use modern logistics technologies to give themselves an edge over the competition?

✓  How can UPS help SMEs in the hi-tech and retail industries to stand out in an increasingly competitive market?


08:15 am Media and Guests Welcoming
08:45 am Welcome Speech of UPS Vietnam
08:50 am Opening Speech by AmCham’s representative
08:55 am Overview of Logistics 4.0 era
09:15 am The impact of Logistics 4.0 on retail sector

  • Opportunities and challenges for consumer product and retail companies in Asia
  • How does the modern logistic change purchase behaviours of consumers in Asia? (Pulse of Online shopper study)
10:00 am Tea Break
10:10 am Introduction of Panelists
10:15 am Panel Discussion
10:45 am Q&A
11:00 am Event ends


The event is free of charge for entrance.

Due to seat availability, we can only receive 03 persons/company.

Reservations/cancellations must be received by 24 hours before the event, and must be made on-line, by email, or by fax. We are unable to accept reservations/cancellations by telephone.


Daryl Tay
Managing Director
UPS Vietnam

Daryl Tay is the Managing Director for UPS Vietnam and is based in Ho Chi Minh City. He is responsible for the strategic management of UPS’s express delivery, freight and logistics operations in Vietnam.

Daryl most recently served as the Director of Enterprise Marketing Strategy for UPS Asia Pacific (APAC) Region where he spearheaded UPS’s segment strategies and established a team of experts across various industry verticals who are attuned to the customers’ needs and are well-versed at developing value-added solutions for customers. Under his leadership, UPS grew its product portfolio in APAC including the expansion of the Worldwide Express® service to more than 23,000 postal codes in Asia in 2015, and the launch of the China-to-Europe rail solution that helps balance cost and speed.

Daryl first joined UPS in 2000 as part of UPS’s Strategic Accounts Sales team and has since helmed various roles from APAC Strategy and Development to multiple functions within Marketing. As a business leader, his 16 years of sales and marketing experience gives him a breadth of perspective that adds depth to his leadership.

In 2010, Daryl relocated to Shanghai to assume the role of Marketing Director at UPS China. During the period of rapid expansion in China, he played an instrumental role in developing UPS’s e-commerce strategy through the strategic alliance between UPS and AliExpress which connected Chinese businesses to global online buyers and sellers. The alliance strengthened Chinese businesses’ logistics process with access to UPS’s full suite of delivery services as well as supply chain, warehouse and freight solutions. With his tacit knowledge of Asia’s business landscape, he also established an 80-strong marketing teams across China, setting a strong foundation for future growth.

Daryl graduated from Nanyang Technological University in Singapore with a Bachelor of Business Degree, and is married with young twin daughters.

Luke Norris
UPS Vietnam

Luke Norris is the head of Marketing for UPS Vietnam. He is responsible for all core marketing disciplines of segment management, revenue management, business planning and analytics, market intelligence and brand communications in Vietnam.

Luke first joined UPS in 2013 at UPS Asia Pacific head office in Singapore as a Marketing Manager. Luke served as the APAC Region Small Package Product Marketing Manager where he led implementation of product and service enhancements and developed training for the Small Package business unit for all Asia Pacific markets.

Prior to joining UPS, Luke served in the US federal government for 12 years.  Four years as a diplomat in the US Foreign Ministry at the US Embassy in Hanoi and the main headquarters in Washington, DC, and eight years as a naval officer at various duty stations across the globe.

Luke holds a Master of Business Administration from Nanyang Technological University in Singapore as well as a Bachelor Degree in Mechanical Engineering from United States Naval Academy in Annapolis, Maryland.

Paul Khoa
Vice President
Vietnam Logistics Business Association

Paul Khoa is the founder and owner of T&M Forwarding, one of the most reputable freight forwarding companies in Vietnam. He has lead the company for over 25 years with a pioneering spirit and innovative mindset, setting new benchmarks in Logistics market. Paul is also the owner of DTK Logistics Solutions, a Logistics and Supply chain consultant with 15 years of track record.

Graduated from Technical University of Sofia, Bulgaria, his specialization is cargo handling, transport machinery and systems. Paul also obtained the master degree in E-Management. Based on his own extensive experience, he enthusiastically encourages young forwarding companies with conceiving ideas and innovative applications.

Paul Khoa is the first Asian and founding member of WCA, and the first certified member of WCA E-Commerce in the Asia Pacific. He is also a board member, Vice President of Vietnam Logistics Business Association (VLA), Head of Transport Division and Chair of ICT committee. Paul is also an advisor to Working Group Sea of FIATA and an FLA mentor. As an accomplished TOT trainer and forwarding consultant, Paul brings remarkable wide knowledge and ingenuity to his work. He is frequently invited to be a speaker at international conferences on cross-border transport, GMS logistics, contemporary and future trends regularly conducted by VLA and Ministry of Industry and Trade.

Being eager to learn and believing in “ you are what you know”, Paul is a strong advocate of “ knowledge is power when it is shared”.


Ms. Hang Nguyen
Head of the Employment and Labor Practice
Baker McKenzie

Hang’s practice focuses on employment and labor, M&A, Corporate and Compliance matters. Her diverse working experience, broad knowledge in various areas of law, and business management qualifications allow her to provide clients with practical and commercially savvy legal advice, creating effective, strategic and innovative solutions to navigate around the ever-changing legal landscape of Vietnam. As head of the Employment and Labor practice, Hang is in charge of developing and providing strategy for the practice, training and coaching team members and coordinating the global and regional employment practices when related to Vietnam. She is also a member of the Steering Committees for the Firm’s Asia Pacific Employment Practice Group and the Global Immigration and Mobility Group.

Hang received her legal education in both Vietnam and the U.S., obtaining her bachelor’s degree in International Law from the Diplomatic Academy of Vietnam, completing an LL.M. at Southern Methodist University’s Dedman School of Law, and earning an Executive MBA from University of Hawaii’s Shidler College of Business. Hang is one of the few lawyers dually admitted to practice law in New York State and Vietnam. During her 11 – plus years with Baker McKenzie, she has worked in the Vietnam, Spain and UK offices of the Firm.

Hang has been an active AmCham member since 2006. In 2013, she was nominated to become the Chair of the HR/Labor Committee and has held this position since then. In 2018 she was elected and is serving as an AmCham Board of Governor.


John Nguyen
Chief Strategy Officer
DiCentral Vietnam

John Nguyen is the founder, board director and chief strategy officer of DiCentral Corporation, a 16-year old Houston-based supply-chain solutions and services company. He is responsible for the company’s business strategy and corporate development. Prior to founding DiCentral, John Nguyen worked as an equity research analyst covering wireless telecom at Lazard, an investment bank in New York City. With over 27 years of industry and business experience, he has held technical and marketing positions at AT&T, Siemens, Alcatel and Nortel Networks. He co-founded and managed four technology start-ups: InTouch PCS, Paragon Solutions, Neopoint and OpenWorld Communications. He successfully raised over $17 million in combined seed funding for these ventures.

John earned an M.S. in computer science from the Illinois Institute of Technology and a B.S. from Aurora University in Chicago. He is an avid golf enthusiast, and, weather allowing, spends his weekends honing his swing on the fairways.

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